Business-grade Voice over IP for everyone. We'll show you how to bring reliable, secure, cost-effective and flexible IP communications into your business today.

VoIP stands for Voice over IP and is a well-established technology that allows telephone calls to be made using a computer network, or over the Internet instead of normal telephone lines.

VoIP has been with us for over 15 years and should be considered a mature technology that is capable of delivering call at "Network Quality". VoIP, specifically business-grade VoIP, can be implemented in several ways:

• As a Traditional Telephone system that is connected to normal telephone lines and handsets but uses your computer network to carry calls.
• As a Hosted Service where the main telephone system is separate from your office premises and is managed across a number of secure locations.
• As a Software Program on your computer that is used with a headset and microphone, or dedicated USB, or Wi-Fi handset.
• In the form of Analogue Adaptors, that plug-in to normal analogue telephones and convert the signal into a digital format that can be sent over your computer network or the Internet.

Our VoIP service encompass all those listed above, as well as hybrid systems that use both traditional PBX and VoIP technology to provide a mix of service for organisations wanting a slow migration from one technology to the other..

For the vast majority of our clients, the technical and financial overhead of a dedicated IP Telephone System often outweighs the numerous benefits (see below). For these types environments, where there may only be 5 to 50 staff at a single site, we recommend the use of Hosted Voice over IP.

Hosted Voice over IP (Hosted VoIP), technology is really very simple. Instead of having a telephone system at your premises, we provide you with handsets, which (using your computer network), connect into a central hub that deals with all of the functions that a traditional telephone system would normally.

Using Hosted VoIP, your business can still benefit from the low costs offered by our Least Cost Routing service and all calls made between your offices or remote and mobile workers are free, 24 hours a day, seven days a week.

With Hosted VoIP, there is no need to pay for the expensive overhead of the telephone system itself, or needing to have trained staff at hand to resolve issues and deal with system updates and upgrades.

With Hosted VoIP, all call processing and delivery of a rich feature-set, which includes conference calling, follow-me and voicemail to name a few, is handled by a distributed network of hubs that sit across several secure and remotely located sites. In the unlikely event that one of these systems fails (or more likely, needs planned maintenance), the other systems take up the slack seamlessly and without any intervention from you.

Charm's Hosted Voice over IP service starts from as little as £9.99 per month, per user and is delivered in two 'flavours', a HardPhone or a SoftPhone. The HardPhone is simply a normal telephone handset, the softphone is a computer application that allows you to make and receive calls from any wi-fi, or broadband-connected laptop or computer - ideal for mobile workers on Mac or PC.

You may chose to use both types of flavour, switching from one to the other depending on your location. You could even provide a handset for critical staff, who need to be contactable in case of emergencies, where the main office is unavailable for any reason.

Both types of handset option provide access to the same types of features, such as click-to-dial, automatic call forwarding and follow-me. We also provide over 12 different HardPhone options from Cisco, LinkSys and LG, which range from simple display-less handsets, to full operator consoles.

For retail and warehouse environments, we also provide a cordless DECT option. Get in touch to find out more, for a free quotation, or demonstration at your premises!