This is our privacy policy - a document we have created that sets out your right to online privacy and how we use information collected about your visit to make your experience better.

Updated SEPTEMBER 2009

Charm Office ("we", “us” or "Charm") have a firm commitment protecting your personal information and informing you about how we handle it.  This, our privacy policy explains how we do this.

We review this policy in the light of comments we receive, so please regularly check for the latest version. If you have any questions about our privacy policy, please contact us.

This privacy policy applies to transactions and activities in which you engage, data gathered on the charmoffice.co.uk web site (known as "the Site") and email communications between you and Charm Office via this website but does not apply to any other web site or offline point of contact between you and Charm Office, or any other company and consumers.

Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

1.0 Your IP Address

Like most web sites, each time you visit the Site, we automatically collect your IP address and as appropriate, the web page from which you came. In order to administer and optimise the Site for you and to diagnose any problems, we use your IP address to help identify you and to gather broad, demographic information about you. No personally identifiable information is collected about you when you browse the Site, although if you use our contact form to get in touch with us, we will keep a record of your enquiry on file.

2.0 Cookies

We don not use cookies on the Site but your web browser may save information about you usage of the Site and information you have entered into our contact forms or other form fields. You can remove this data by clearing temporary internet files, deleting your browsing history, or clearing your browsers cache. Information on how to do this can be found using the help function of your software".

3.0 How We Use Personal Information

We use your email address and your other personal information your have previously submitted via our contact forms to help us efficiently operate the Site and to contact you in connection with your enquiries. As stated in section 1, we collect broad demographic data, such as your general location in the World, terms you used to find our website on search engines and how long/which pages you browsed. This information is unable to personally identify you and we use it to improve the way our website is presented to you and other visitors.

4.0 Removing your details from our records

You may have your details removed at any time from our records. To remove yourself please send an email via our contact form and we will remove all your details from our systems.

5.0 Disclosure for Legal Reasons

We reserve the right to communicate such previously submitted personal information as we hold to third parties which seek the disclosure of it, and which make a legally-compliant request for its disclosure.

6.0 Data Retention Period

We will retain your personal data only as long as is necessary for the purposes to which you consent under the charmoffice.co.uk Terms of Use, Legal Statement and this Privacy Policy, or as is required by applicable law, after which we will delete it.

7.0 Contacting Us

If you have any questions about this Privacy Policy, the practices of the Site, or your dealings with Charm Office, you can contact us using our contact form.

You can also use this form to request from us a copy of the personal data we hold about you or a description of that data.

8.0 Data Protection Information

You can obtain further information about UK data protection laws by visiting the Information Commissioner's web site at dataprotection.gov.uk.